Sarah Zelman

Zelman Consulting LLC

Zelman Consulting LLC

Over 14 years of working experience in customer service and hospitality. Knowledge in BPA software, excel, and Microsoft. Created entire menu setup in POS system as well as created and designed drink menu for La Paz Mexican Restaurant. Created and mixed cocktails for weekly drink specials at Ventiki Lounge and Lanai. Run social media platforms, marketing, and bookings for special events in Calabasas and Los Angeles. Run books, accounting, consulting and personal assisting to business owners. Floor supervised and served high profile celebrity buyouts in Los Angeles. Serv Safe Certified for serving and managing. 5 star guest reviews on Google and Yelp.

LA PAZ MEXICAN SEAFOOD AND RESTAURANT

CALABASAS, CA

Manager/Social Media Manager/ Consultant

March 2019 – Current

Responsible for day to day operations.
Run all reports for employee’s payroll and tax’s.
Train all new employees
Monitor new employees and check all staff side work and responsibilities.
Run restaurant’s social media presence including Yelp, Google and company website.
Responsible for maintaining high level customer service and satisfaction.
Monitor and maintain the POS systems.
Created the new menu implantation.
Owners Personal assistant
Ordering for owner and restaurant needs.

LONO TIKI BAR AND LOUNGE HOLLYWOOD, CA

Floor Manager/Lead Server/Trainer/Special Events/Hostess

March 2018 – January 2019

Responsible for communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
Maintain quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service concerns; identifying trends; recommending system improvements.
Manage the flow of Guests into the Dining and bar areas, provide accurate wait times to incoming Guests if appropriate.
Check identification of guests to verify requirements for purchase of alcohol.
Selling areas of lounge for night life after dinner hours.
Working Celebrity and private events.

VENTIKI LANAI AND LOUNGE

VENTURA, CA

Trainer/Lead Server/Bartender/Cook/Retail

March 2017 – October 2019

Train new employees
Monitor new employees and check all staff side work and responsibilities.
Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
Inventory of food and beverage orders.
Mixology of new cocktails for weekly specials.
Call vendors for produce, poultry, and fish orders.

QUICK ID

Phone: (805) 444-9084

Email: S.Zelmanconsulting@gmail.com

Website: www.zelmanconsulting.com

Instagram: @Zelman.Consulting

Yelp: Zelman Consulting Ventura, CA